If you have an eCommerce store, you’ll know that returns are inevitable, but they don’t have to be a pain for you or your customers. The right Shopify returns app can turn this process into a seamless experience, helping to build customer loyalty and improve efficiency. Let's take a look at the top five returns apps on Shopify, plus a few bonus customer service app recommendations to complete the circle of support for your shoppers.
1. AfterShip Returns Center
Looking for a returns app with a bit more flexibility? Check out the AfterShip Returns Center. As official partners with AfterShip, we know firsthand how versatile their returns app can be!
AfterShip Returns Center offers a seamless, self-service portal that empowers customers to manage their own returns, track progress, and receive updates. But returns are just one part of what they do. AfterShip provides a full suite of eCommerce tools, including branded tracking pages and green shipping options. This all-in-one approach is perfect for Shopify merchants looking for flexibility and an eco-friendly way to manage returns and beyond.
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2. Returnly by Affirm
If customer experience is your top priority, Returnly might be the app for you.
Returnly by Affirm makes returns easier by offering customers instant store credit. This way, they can start shopping again before the returned item even arrives. It’s a great tool for boosting retention rates and sales.
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3. Loop Returns
Loop Returns is a popular choice for medium to large Shopify stores focused on brand experience.
Loop Returns allows customers to handle their returns directly through your website, keeping them engaged with your brand. The app also offers an exchange-first approach, encouraging customers to swap items rather than requesting refunds.
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4. Return Magic
Return Magic is ideal for stores that want a straightforward, no-fuss returns solution.
With Return Magic, you get a fully customizable returns portal that adapts to your brand's needs. It offers a flexible returns process and can automatically generate shipping labels and return labels, making things smooth for both you and your customers.
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5. Happy Returns
If your customers love in-person returns, Happy Returns is a top choice.
Happy Returns offers a unique approach by allowing customers to make in-person returns through a network of "Return Bars." This is a win for customers who prefer face-to-face interactions and is especially useful for larger stores looking to stand out with a brick-and-mortar edge.
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Bonus: Customer Service Apps to Consider for a Holistic Returns Experience
Handling returns is just part of the customer support process, and using a strong customer service app can make it even easier. Here are a few standout Shopify customer service apps that pair well with your returns management:
Gorgias
Gorgias is a customer support powerhouse, integrating with your Shopify store and providing a single hub for all customer interactions, including emails, live chat, and social media. It’s also designed to handle frequent questions automatically, so your team can focus on high-priority cases.
Re
A versatile customer service platform, Re combines live chat, FAQs, and email support. It can be customized to create a seamless experience, with built-in workflows that make handling returns queries quick and organized.
Zendesk
As one of the most well-known names in customer support, Zendesk provides robust ticketing and knowledge base features. It’s fully compatible with Shopify and can help your team deliver faster, more organized service to boost customer satisfaction.
With these returns and customer service apps, you’ll not only make your returns process smoother but also build a solid foundation for long-term customer loyalty. It’s about making returns work for you and giving your customers the confidence to shop knowing they’re in good hands.
